There is a large disparity between airline advertising claims and actual performance.
As we bid 2009 fare thee well, a clever music video, click here, takes on United Airlines. It seems that a musician named Dave Carroll had his guitar damaged during a United flight that passed through O’Hare airport.
United Airline’s response was apparently inept and callous at best, which is often the case when TheDetroitBureau.com has dealings with airlines. You could say United’s response was out of tune with the times.
Ah, the web is now the great equalizer, as too many corporations — especially automakers and airlines — have yet to realize in their old style customer handling practices, based on the e-mails TheDetroitBureau.com gets.
Dave’s video has since received millions upon millions of hits, and United Airlines after more than a year of blowing Dave off is belatedly trying to make amends.
Happy New Year to all from the TheDetroitBureau.com. May all your safe landings equal the number of takeoffs.