"We must communicate faster, better and more effectively with our customers and our regulators."
Yoshimi Inaba, President And COO, Toyota Motor North America (TMA) and chairman and CEO of Toyota Motor Sales in the U.S. appeared to promise that owner concessions announced by the New York State attorney general this morning would be extended nationwide.
The affirmation came as Akio Toyoda, the grandson of the company’s founder, sat beside him as both were testifying to a Congressional Committee on Oversight and Government Reform this afternoon.
Andrew Cuomo, the attorney general in New York announced this morning that Toyota and Lexus owners in New York covered by current recalls covering sticking accelerator pedals, floor mat pedal “entrapment,” anti-lock brake system software updates, and Tacoma front drive shaft inspections will be offered the following:
- Expediting scheduling of the repair(s).
- Pick up and return of the vehicle by a dealership representative.
- Driving the customer to the dealership or to his or her place of work
- Where necessary, providing other alternate transportation for the customer, such as a rental car, loaner vehicle, or taxi reimbursement for the reasonable period that the customer is unable or unwilling to use his or her car.
These services will be provided by Toyota through the dealers at no cost to either the owners of affected vehicles or the dealer.